Senior Technical Customer Support Engineer - India

📋 Description

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• Deliver excellent customer service as a first-line technical engineer and representative of
• Build strong, trusted relationships with colleagues, customers, and partners

🎯 Requirements

• Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to
• Previous technical experience in roles such as Support Engineer, Technical Account Manager
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support
• Strong written and verbal English communication skills and the ability to work fully remote with
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• The ability to build trusted relationships with colleagues, customers, and partners

🎁 Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A USD$500 Home office setup if you’re a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to