Senior Technical Product Manager, IT Service Management

📋 Description

• Lead the end-to-end migration from a legacy IT service management platform to a modern, AI-native
• Champion the employee experience by designing intuitive service requests, catalog items, and
• Own the service management platform as a product, maintaining a unified roadmap and backlog, clear
• Govern the service catalog and request fulfillment lifecycle, deciding which services to introduce
• Lead knowledge management strategy, defining standards, structures, and governance to ensure
• Define responsible AI agent workflows, determining which requests can be resolved automatically

🎯 Requirements

• At least 6 years of experience in IT service management, service platform management, or
• Proven experience leading at least one complete IT service management (ITSM) or employee service
• Strong understanding of ITSM principles and practices, including ITIL or an equivalent framework
• Hands-on experience with modern service management platforms, including service catalog design
• Experience with AI-native service management platforms such as Atomicwork or Serval, or comparable
• Working knowledge of ServiceNow, including its data model, workflows, administration, and methods

🎁 Benefits

• Competitive annual salary: The original US-based salary ranges vary by geographic labor-market
• Equity compensation packages.
• Health, dental, and vision insurance.
• Mental health resources.
• A company-provided smart ring and discounts for friends and family.
• 20 days of paid time off.