Senior Technical Solutions Consultant

📋 Description

• Develop deep expertise in CaptivateIQ’s platform, data structures, and calculation capabilities to
• Own and resolve complex customer issues that require in-depth technical investigation, root cause
• Apply advanced technical expertise to evaluate customer data models, calculation logic, and data
• Clearly communicate technical issues, investigation progress, and resolutions to customers and
• Partner with Product, Engineering, and Customer Success to identify recurring technical issues
• Lead or significantly contribute to initiatives that enhance support processes, tools, internal

🎯 Requirements

• 5+ years of experience in a technical, customer-facing role working with B2B SaaS applications
• Hands-on experience working with complex datasets, including data structures, joins, unions, and
• Proficiency in Excel or similar spreadsheet tools, including advanced formulas, data manipulation
• Excellent analytical and problem-solving skills, with the ability to break down complex issues
• Strong written and verbal communication skills, with the ability to explain complex technical