Senior Technical Success Manager

📋 Description

• Build relationships with key stakeholders to align objectives with Zscaler goals.
• Offer expert technical guidance and governance to create customized adoption strategies.
• Proactively drive adoption by identifying insights, anticipating hurdles, and mitigating risk.
• Provide technical expertise to manage escalations across Sales, Support, and Product.
• Master Zscaler products to create and share best practices, playbooks, and videos.

🎯 Requirements

• 8+ years in customer-facing technical roles; 3+ years in TAM/CS/Solutions Delivery.
• Strong technical acumen to map customer challenges to Zscaler solutions.
• Proven ability to analyze customer data to gain insights and tailor adoption strategies.
• Foundational understanding of AI/ML and AI-driven solutions to optimize outcomes.
• Solid understanding of HTTP, DNS, SSL; SDWAN, CASB; troubleshoot with Ping.

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!