Senior Technical Success Manager

📋 Description

• Build relationships with key customer stakeholders to align objectives with Zscaler goals.
• Provide expert technical guidance and governance for seamless Zscaler integration.
• Drive adoption by identifying insights, mitigating risk, and enabling long-term success.
• Lead escalations; coordinate with Sales, Support, and Product for resolutions.
• Master Zscaler products; share best practices and playbooks.

🎯 Requirements

• 8+ years in customer-facing technical roles; 3+ years in TAM/CS/Delivery/SE.
• Strong technical acumen mapping customer challenges to Zscaler outcomes.
• Analyze data to drive adoption strategies and risk plans.
• Foundational AI/ML understanding; experience with AI-driven security solutions.
• Networking basics: HTTP, DNS, SSL; DLP; CASB; SD-WAN.
• AI-powered analytics or dashboards to assess deployment health.
• Enterprise infra and cloud security topics: SASE, SSE, ZTNA, AI Security.
• Certifications: CISSP, CCNP/CCIE, Network+/AWS/Azure/Google Cloud.

🎁 Benefits

• Health plans
• Vacation and sick time
• Parental leave
• Retirement options
• Education reimbursement
• In-office perks