Senior Technical Success Manager

📋 Description

• Drive adoption and value realization by aligning solutions to customer business goals and tracking
• Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders
• Proactively manage risk by identifying early warning signals and developing mitigation plans to
• Support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5).
• Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities

🎯 Requirements

• U.S. citizenship and ability to gain/maintain DoD/DoW security clearance (SECRET or TS).
• 5+ years in customer-facing technical roles with account management responsibility.
• Working knowledge of FedRAMP and security/compliance requirements for US Federal Government
• Solid grasp of networking protocols (HTTP, HTTPS, DNS) and troubleshooting with Ping, Traceroute
• Familiarity with cloud security technologies (SASE, SSE, ZTNA) and authentication protocols (SAML

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks