Senior Technical Success Manager, Emerging Enterprise - East

📋 Description

• Own customer deployment, adoption, and outcomes for a portfolio of 40-50 accounts, from presales
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan
• Track and manage risks and issues across active deployments, driving resolution before they impact
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption
• Drive product adoption by running live working sessions, identifying new use cases to expand value
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or a similar
• 2+ years of experience specifically leading enterprise software deployments where change management
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence everyone from a data engineer to a C-level executive.

🎁 Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for
• 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter
• Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility
• Mental health and wellness benefits including no cost employee access to Modern Health coaching