Senior Technical Support Analyst (DISCO Desk)

📋 Description

• Provide phone, chat, and email support; troubleshoot issues and guide clients.
• Collaborate with engineering and product teams to resolve problems.
• Create custom reports using internal tools like Quicksite, Kibana, and Excel.
• Escalate to leadership when needed to ensure positive outcomes.

🎯 Requirements

• 3+ years experience in a technical support role at a technology company.
• A Tech-Savvy Problem Solver.
• Strong communication skills.
• Proficient with IT or application support ticketing systems.
• Customer service champion.
• Strong attention to detail and organization.

🎁 Benefits

• Open, inclusive, and fun environment
• Medical, dental, and vision benefits plus 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to revolutionize the legal industry.
• Growth opportunities throughout the company