Troubleshoot and resolve customer-reported issues via Teams, Calls, chat, and remote tools.
Perform root cause analysis and recommend corrective actions.
Collaborate with engineering, QA, and product teams to resolve technical challenges.
Engage with customers to troubleshoot in-field hardware and software issues related to Netradyne’s connected vehicle platforms.
Provide prompt and accurate resolutions to customer issues and service requests.
Work in a 24x7x365 operations center with shifts, including weekends.

🎯 Requirements

3-6 years of technical support experience (SaaS/cloud)
Incident management process experience
Basic SQL with PostgreSQL and MySQL
ITSM tools: ServiceNow, JIRA, Salesforce
REST APIs and webhooks experience
Nice-to-have: Cloud microservices or scripting (Python/Shell)

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