Senior Technical Support Engineer

📋 Description

• Provide L2/L3 technical support for cloud infrastructure products and operator suites.
• Investigate, troubleshoot, and resolve complex technical issues involving networking, Linux
• Perform in-depth log debugging and analysis to identify root causes and recommend effective
• Monitor and support customer KPIs and service-level agreements (SLAs).
• Execute software upgrades, maintenance activities, and security patching.
• Lead emergency recovery efforts and coordinate technical responses during service outages.

🎯 Requirements

• A Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Previous experience in customer-facing technical support roles.
• Strong troubleshooting and problem-solving skills, particularly when handling complex technical
• Solid L2/L3 networking knowledge, including network stacks, switching, routing, and firewalls.
• Practical experience working with Linux environments.
• Advanced written and verbal communication skills in English.

🎁 Benefits

• Fully remote position based in the United States.
• Opportunity to work with cutting-edge cloud infrastructure technologies built on open-source
• Collaboration with international engineering and technical teams across the United States, Canada
• Opportunities to innovate, share expertise, and contribute to complex technical projects.
• Professional growth opportunities within a global technical support organization.
• Possibility to mentor colleagues and strengthen technical leadership skills.