Senior Technical Support Engineer

📋 Description

• Provide advanced technical support to customers via phone, online, chat, and email and use tools
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in
• Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge
• Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve
• Be influential in improving procedures and processes that improve our efficiency and effectiveness.
• Ensure that each case that you own is progressing according to the response and resolution targets

🎯 Requirements

• 5+ years' work experience in a technical customer service role, preferably in a technical support
• Minimum of three years of experience working with and advanced knowledge of technologies such as
• Excellent technical, analytical, and problem-solving skills for diverse and complex issues in
• Excellent professional, written and verbal communications skills with the ability to capture all
• Time management skills that allow you to work in a highly influential manner in an interrupt-driven
• Superior analytical and problem-solving skills while managing diverse and complex issues in