Senior Technical Support Engineer

📋 Description

• Own complex production incidents on an Azure-based platform.
• Investigate, diagnose to root cause, and drive resolution.
• Work directly with customers and product teams on real use cases.
• Build automations to prevent recurring issues.
• Diagnose issues across full stack: telemetry, APIs, and data ingestion.

🎯 Requirements

• Experience troubleshooting live cloud applications end-to-end.
• Hands-on with REST APIs, SQL, and telemetry tools (App Insights, Kibana, Grafana, Azure Monitor).
• Proficient in automation tooling (Shell, PowerShell, Python).
• Cloud-native web app and microservice knowledge; Docker/Kubernetes a plus.
• Willingness for 24x7 rotation and fast-paced support role.

🎁 Benefits

• Hybrid work model: 2 office days, 3 remote days.
• Opportunity to work with AI/LLM-enabled tooling.
• Global, market-disrupting company with career growth.