Senior Technical Support Engineer

📋 Description

• Develop a deep technical understanding of Cribl Stream and related products
• Provide exceptional enterprise support via Slack, email, and online meetings
• Research, diagnose, troubleshoot and resolve customer issues
• Follow standard procedures for reproducibility and escalation
• Provide prompt, accurate feedback; set expectations; record and close issues
• Create knowledge base notes; participate in real-time forums (Slack); on-call duties

🎯 Requirements

• BS degree in Computer Science or equivalent work experience
• 5+ years' experience supporting enterprise customers or distributed systems
• Passionate about solving complex technical issues
• Expert-level troubleshooting, problem-solving, and critical thinking
• Excellent client-facing skills; strong written and verbal communication
• Experience with Linux, AWS, Azure, and Networking

🎁 Benefits

• Remote-first company culture
• Health, dental, and vision insurance
• Short-term disability and life insurance
• Paid holidays and paid time off
• Fertility treatment benefit
• 401(k) and equity