Senior Technical Support Engineer

📋 Description

• Interacting with customers, responding in a professional and efficient manner, helping them
• Meeting or exceed customer expectations on response quality, timeliness and overall customer
• Taking end-to-end ownership of assigned customer issues, including initial troubleshooting
• Communicating with customers and partners through the online support tool, and via audio (top tier
• Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams.
• Reproducing customer problems internally, to enable the development and testing of a resolution

🎯 Requirements

• Technical Degree plans preferred - Computer Engineering, CIS, MIS, CS
• Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
• Excellent Communication: verbal, written, listening, present confidently, know audience
• Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive
• Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
• Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)