Senior Technical Support Engineer

📋 Description

• Own investigation and resolution of complex issues across APIs, integrations, and product behavior.
• Guide customers and developers through technical challenges via email, chat, and calls.
• Identify root causes and distinguish bugs from config/product gaps with Engineering.
• Create high-quality bug reports with context for Product and Engineering.
• Surface recurring pain points and partner with Product, Engineering, and Customer Success.
• Improve internal docs, Help Center, AI knowledge, and automation.

🎯 Requirements

• 5+ years in Technical Support, Solutions Engineering, or similar customer-facing technical role within B2B SaaS.
• SQL fluency and hands-on scripting in Python or JavaScript.
• Solid knowledge of REST or GraphQL APIs; read docs, debug requests, and help integrations.
• Strong diagnostic instincts: reading logs, querying data, and isolating distributed-system issues.
• Comfortable troubleshooting APIs, integrations, authentication, and distributed systems.
• Confident with technical and non-technical audiences; fluent English.

🎁 Benefits

• 25 days annual leave per year
• Parental, family care, and bereavement leave
• Daily sickness benefits and accident insurance
• Paid educational and wellbeing days off
• Wellbeing, learning and development, and commuter allowance
• Home office setup budget