Senior Technical Support Engineer

📋 Description

• Provide advanced technical support to Salesforce-based applications and related integration
• Serve as primary technical point of contact for assigned customers. Build trusted relationships
• Mentor junior support engineers through feedback, code review, and knowledge-transfer sessions.
• Conduct root cause analyses on complex issues. Review team members' RCAs; validate investigation
• Organize and lead customer calls, assist with QBRs, and escalation management.
• Investigate drivers for customer dissatisfaction; implement improvements. Meet response and

🎯 Requirements

• 6+ years supporting enterprise-level applications for large corporate customers; 3+ years in
• Strong understanding of the Salesforce platform, including: Salesforce architecture and
• Salesforce Administrator knowledge and hands-on experience with Salesforce configuration and
• Strong enterprise application architecture, infrastructure, and security knowledge.
• Experience with SQL or equivalent data query languages for troubleshooting and analysis.
• Knowledge of API integrations, data management, and Salesforce troubleshooting methodologies.

🎁 Benefits

• Competitive total rewards package designed to support employees personally and professionally.
• Benefits and compensation provided in accordance with Model N's India programs and applicable local