Senior Technical Support Engineer, CX

📋 Description

• Collaborate with WFM R&D, CS, partners to resolve on-prem and cloud WFM issues.
• Maintain quality internal and external communication during analysis.
• Provide top-level expertise to minimize R&D escalations.
• Prioritize tasks, manage critical issues, and deliver clear RCAs.
• Contribute to Knowledge Base and mentor other support engineers.
• Initiate changes on production systems and escalate unresolved issues.

🎯 Requirements

• Expert level Linux/Unix exposure on different server flavors.
• Strong DB knowledge: Oracle and MSSQL.
• Experience administering UNIX, Linux or Windows servers.
• Experience supporting Web-based applications.
• 5+ years in technical or global customer support, preferably in trading.
• Knowledge of trading systems (Tetra, IPC, Etrali, Avaya, Cisco, Mitel) is a plus.
• Windows OS, TCP/IP, Linux, Wireshark, MySQL and MS SQL Server.

🎁 Benefits

• Growth opportunities across multiple products and domains.
• NICE-FLEX hybrid work model enabling office and remote collaboration.
• Global, innovative environment with customer success at heart.