Senior Technical Support Engineer, Observe by Snowflake

📋 Description

• Senior Technical Support Engineer for the EMEA region to resolve high-impact technical issues and
• Partner with product/engineering to improve platform performance and educate teams on best
• Design and build AI skills to improve support productivity, quality and speed.
• Own high-priority escalations and coordinate with engineering for resolution.
• Create and maintain technical documentation and runbooks.
• Act as a technical liaison translating customer feedback into product insights.

🎯 Requirements

• Technical expertise with a Bachelor’s in CS/IT or related field.
• 5+ years in technical support or customer-facing engineering in SaaS/DevOps/observability.
• Linux/Unix/macOS/Windows, modern networking concepts.
• Python or Bash scripting.
• Cloud experience: AWS, Azure, or Google Cloud.
• Kubernetes knowledge for troubleshooting and deployment.

🎁 Benefits

• Bonus points for observability tools (Prometheus, Grafana, Jaeger, Loki) and OpenTelemetry.
• Terraform experience with CI/CD (Github Actions/Jenkins) and Kubernetes tooling (Helm, CNI, CSI
• Exposure to SQL/NoSQL/data warehousing tech.