Provide high-quality technical assistance to customers
Manage case escalations and respond to alerts
Act as Queue Manager during weekend shifts
Collaborate with Support, Engineering, SREs, Product Management and Customer Success
Reproduce customer problems to enable resolution
Communicate with customers via tickets, calls and screen sharing

🎯 Requirements

5+ years related experience with Bachelor's or equivalent
Excellent verbal and written communication
Strong troubleshooting and problem-solving skills
Linux/Unix/Windows Enterprise Server experience
Proficiency with HTTP, TLS/SSL, IPv4/IPv6
Java and web containers (Tomcat/JBoss)

🎁 Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Education Reimbursement
Commuter Offset (Specific locations)

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