Deliver high-quality, impactful customer support.
Act as trusted technical advisor and primary contact for complex issues.
Lead resolution of advanced issues: performance, integrations, and defects.
Develop expertise in Marketing APIs (Meta, Snapchat, Google, TikTok, Pinterest).
Engage advertiser ecosystems to identify patterns, risks, and optimizations.
Participate in Alpha/Beta programs; provide feedback.

🎯 Requirements

Strong ownership and ability to work independently to drive complex issues to resolution.
Proven track record solving high-impact, ambiguous technical problems in SaaS.
4+ years of technical support experience (ad tech or online marketing preferred).
Strong knowledge of APIs, including HTTP, REST, and debugging integrations.
JSON, SQL, logs analysis, and system debugging experience.
Excellent communication skills; translate technical details for varied audiences.

🎁 Benefits

Join a multinational, diverse team across 13 countries.

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