Senior Technical Support Specialist

📋 Description

• Serve as a primary escalation point for enterprise customer issues involving complex
• Deliver hands-on technical support across multiple channels (email, chat, video) with speed
• Diagnose advanced issues with integrations such as Google Workspace, Slack, GitHub, AWS, Okta
• Lead root cause analysis for sync failures, SSO/SCIM errors, API-level problems, and multi-platform
• Partner directly with enterprise customers during onboarding, integration setup, and audit
• Provide technical consultation on control coverage, framework completion, audit readiness metrics

🎯 Requirements

• Minimum 5+ years in a technical support, solutions engineering, or technical success role — with at
• Expert-level troubleshooting skills across APIs, identity providers (SSO/SCIM), cloud
• Proven ability to manage escalations and complex technical conversations with enterprise
• In-depth understanding of SaaS architecture, authentication protocols (OAuth, SAML), RBAC
• Experience supporting compliance, security, or IT products (SOC 2, ISO 27001, HIPAA, GDPR, etc.).
• Familiarity with tools like Postman, browser dev tools, and cloud provider consoles (e.g., AWS IAM

🎁 Benefits

• Shared Success: stock equity.
• Health & Wellness: up to 100% employer-paid premiums for medical, dental, and vision coverage
• Financial Well-being: 401(k) plan, company-paid life and disability insurance, tax-advantaged
• Family Support: paid Parental Leave policy after six months; access to Kindbody fertility and
• Growth & Development: generous annual stipends for professional and personal development
• Time Off & Flexibility: flexible vacation policy, paid holidays, and other perks.