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The Senior Technical Support Specialist provides advanced technical and functional support for
Diagnose complex ERP integration, payment processing, and accounting-related issues; collaborate
Manage support cases with documentation, timely communication, and strong ownership; monitor
Contribute to knowledge base, support documentation, and process improvements; guide teammates on
Assist with API, middleware, integrations, and technical workflows when needed.

3+ years of hands-on ERP experience in functional, consulting, implementation, or technical support
Experience with ERP platforms: NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central
Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Information Systems
Strong analytical, problem-solving, and communication skills; ability to translate business needs
Experience with ticketing/support tools (Salesforce, Zendesk, Intercom, Jira) and API integrations

Competitive salary range: $75,000 - $85,000 USD.
Opportunity to work remotely.
Professional development and career growth opportunities.
Collaborative environment supporting enterprise ERP and financial technology solutions.
Opportunity to influence product improvements through customer insights.

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