Senior Technical Support Specialist

📋 Description

• Provide advanced functional and technical ERP support to customers.
• Troubleshoot complex ERP integrations, payments, and accounting issues.
• Partner with Product, Engineering, CS, and Implementation teams to deliver service.
• Resolve customer issues with strong accounting knowledge and troubleshooting skills.
• Help deliver exceptional customer experiences and solutions.
• Work with cross-functional teams to solve integration challenges.

🎯 Requirements

• 3+ years ERP experience in functional, consulting, or support.
• Experience with NetSuite, Sage Intacct, Dynamics 365 BC, or Finance & Operations.
• Bachelor's degree in Accounting, Finance, Business Admin, Economics, IS, or related field.
• Strong understanding of O2C, P2P, R2R, AR, GL, and Financial Reporting.
• Troubleshooting skills; experience with Salesforce, Zendesk, Intercom, Jira.
• ERP certifications are highly desirable.

🎁 Benefits

• Work with talented professionals supporting enterprise ERP solutions.
• Solve complex technical and business challenges with meaningful impact.
• Collaborate with Product and Engineering to influence improvements.
• Opportunities for professional development and career growth.
• Be part of a customer-focused team delivering exceptional service.