ServiceNow

Work closely with engineering and product management to plan, create, and maintain user-focused
Provide input to help shape future content strategy for the product or business unit you help to
Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based
Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the

🎯 Requirements

5+ years work experience in technical communication
Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based
Experience independently planning, creating, and delivering documentation in a fast-paced, globally
Understanding of content development life cycles and processes
Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar
Samples of prior technical writing work or other writing that demonstrates ability to communicate

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