Senior Technical Writer

📋 Description

• Work closely with engineering and product management to plan, create, and maintain user-focused
• Provide input to help shape future content strategy for the product or business unit you help to
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Demonstrate English language proficiency through an assessment via HackerRank
• Understanding of content development life cycles and processes
• 5-12 years of work experience in technical communication
• Samples of prior technical writing work demonstrating ability to communicate complex ideas and
• Experience authoring in DITA or another XML-based structured authoring architecture