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Partner with Leadership, Value team, Account and AI, Data and Solution Architects to connect
Plan and co-deliver design thinking workshops with customers (end-users through C-suite) and
Lead research activities with the team, then translate insights into collaborative future-state
Transform co-created narratives into tangible experiences that can be sold and implemented driving
Articulate concepts clearly to both technical and non-technical stakeholders, with skill in
Create and publish engagement stories and artifacts that amplify customer wins and inform product

8+ years of Service Design experience with the ability to envision and inspire holistic
5+ years of ServiceNow platform experience
Experience in Solution Sales
Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops
Experience in conceptualization, design strategy, UX, and art direction of prototypes
Understanding native mobile, web application, and responsive web design experience

Senior UX Design Strategist

Meet JobCopilot: Your Personal AI Job Hunter