Senior UX Researcher

📋 Description

• Run 2-4 structured discovery conversations weekly across personas.
• Build and maintain live opportunity maps for all three Outcome DRIs.
• Translate research findings into direction briefs for PMs and DRIs.
• Own the failure library of customers who could not reach value.
• Run monthly FDE synthesis to update opportunity maps.
• Run monthly end-to-end validation of the full customer journey.

🎯 Requirements

• 5+ years in product or UX research in B2B SaaS.
• Synthesize across personas into actionable opportunity maps.
• Translate research into direction with PMs and leadership.
• Disciplined, clear async written communication of findings.
• Strong ability to structure customer language for DRIs.
• Nice to have: familiarity with automation or agentic AI.

🎁 Benefits

• Remote & Flexible: work from anywhere and home office budget.
• Annual kickoff and team offsites.
• Health & wellbeing programs and Live Well LSAs.
• Retirement and pension plans with life and disability insurance.
• Professional growth: up to $1,000/year for learning.
• Equity via Virtual Stock Option Plan (VSOP).