Senior UX Researcher, Field & Consumer Research

📋 Description

• Conduct field research across professional field experiences, technician workflows, consumer
• Research both business users and end consumers to understand needs, behaviors, motivations, and
• Perform field studies using contextual inquiry, in-home studies, on-site sessions, and ride-alongs
• Define and evolve research strategies aligned with product-area goals and impact potential.
• Generate actionable insights to influence features, design priorities, and roadmaps.
• Collaborate with Data Science to measure impact of research-informed recommendations.

🎯 Requirements

• Bring 5–8 years of experience contributing to new products from concept to launch.
• Proven experience researching with business users and end consumers in multi-sided products.
• Hands-on field research experience (contextual inquiry, in-home/on-site, ride-alongs) with
• Strong understanding of qualitative and quantitative UX research methods and when to apply each.
• Experience shaping strategic research influencing product roadmaps and decisions.
• Strong portfolio with clear deliverables and measurable business impact.

🎁 Benefits

• Remote full-time opportunity within the United States.
• Competitive, location-based compensation (Zone 1: CA, CT, DC, MD, MA, NJ, NY, VA, WA; Zone 2: other
• Annual bonus and equity; flexible PTO; onboarding and leadership training.
• Comprehensive medical, dental, and vision coverage; FSA/HSA, 401(k) matching, telehealth.
• Family-support benefits including parental leave and fertility services.
• Other benefits such as pet insurance and financial planning resources.