Senior UX Researcher, Handshake AI

📋 Description

• Lead end-to-end UX research for Handshake AI's human data products (expert onboarding, annotation workflows, evaluation tools, and internal operations systems)
• Track and measure user sentiment, usability, and efficiency across systems
• Plan and run evaluative and generative research throughout the product lifecycle
• Recruit participants independently and manage logistics with minimal overhead
• Produce clear, timely research deliverables and maintain a centralized repository of insights
• Deliver actionable insights that directly impact product improvements

🎯 Requirements

• Strong understanding of AI systems, LLM development workflows, and the role of human-in-the-loop data in model training and evaluation
• Demonstrated experience leading UX research for complex, high-impact platforms—ideally across both consumer-facing and internal operations tools
• Proven ability to deliver fast, high-impact insights that accelerate product development and drive measurable impact
• Experience informing content strategy, design, and workflows through research
• Experience conducting research that directly improves overall services delivered to external users and operational workflows
• Deep understanding of usability and design principles, and how UX research directly improves system clarity and efficiency

🎁 Benefits

• Equity in a fast-growing company
• 401(k) match and financial coaching
• Paid parental leave and fertility benefits
• Medical, dental, and vision coverage plus mental health support
• $2,000 learning stipend and ongoing development
• Internet, commuting, and SF office perks