Senior Vice President, Managed Services

📋 Description

• Define and execute the growth strategy for the managed services business
• Own the managed services P&L, including monthly recurring revenue, net revenue retention, gross
• Monitor recurring revenue, retention, profitability, and client health, ensuring leadership has
• Establish and execute strategies to improve retention, expansion revenue, and long-term account
• Own the managed client experience throughout the entire lifecycle, from onboarding and transition
• Build and maintain executive-level relationships with strategic enterprise clients

🎯 Requirements

• Demonstrated P&L ownership of a managed services, hosting, or IT services business with at
• Direct accountability for recurring revenue, retention performance, and gross margin
• Extensive experience leading enterprise client relationships at the executive level, including
• Proven ability to improve client experience across the full customer lifecycle
• Strong commercial judgment and experience balancing revenue growth, deal profitability, service
• Demonstrated success leading organizations through significant change, such as business

🎁 Benefits

• Competitive salary based on experience and qualifications
• Performance-based compensation program with additional bonus potential
• Generous 401(k) plan with a 100% company match on contributions up to 4% of salary
• 100% employer-paid health, dental, and vision insurance premiums for employees
• Company-paid life and accidental death and dismemberment (AD&D) insurance
• Company-paid short-term and long-term disability insurance