Senior Workforce Management Analyst

📋 Description

• Preparing clear, concise, and actionable executive-level reports and presentations on WFM
• Analysing large datasets, identifying patterns and trends, and communicating key insights to
• Creating and reviewing shift offerings to support business growth and improve our flexible working
• Showing the operational impact of supply and demand for potential changes to shift patterns across
• Working closely with the forecasting, People, Operations, and WFM data teams to continuously
• Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in

🎯 Requirements

• Demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment
• Expertise in WFM software and tools, with Verint experience preferred.
• Strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis).
• Experience presenting complex data to executive leadership and influencing decision-making through
• Excellent analytical skills with the ability to synthesise data, identify trends, and translate
• Familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning

🎁 Benefits

• 💰 £40,400 - £51,050 + Benefits
• ⏰ Flexible working hours and trust to work enough hours to do your job well, at times that suit you
• 📚 £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 Set up to work from home; all employees are given Macbooks and for fully remote workers extra
• ➕ Plus lots more! Read our full list of benefits.