Senior Workforce Software Consultant

📋 Description

• Provide application management for enterprise cloud-based Workforce Software solutions.
• Participate in full lifecycle of support projects: enhancements, maintenance, optimization; meet SLAs.
• Manage incident resolution: logging, triage, escalation, and resolution by severity.
• Perform root cause analysis and problem management to improve reliability.
• Gather requirements and translate into functional/technical specs.
• Lead and coordinate offshore resources to ensure delivery and SLA compliance.

🎯 Requirements

• Bachelor’s degree in HR, CS, IT, CE, or related field, or equivalent exp.
• 5+ years with workforce management software, preferably Workforce Software.
• Workforce Software certification strongly preferred.
• Strong knowledge of time tracking, attendance, scheduling, compliance, and optimization.
• Experience with ITSM: incident management, problem management, ITIL, RACI, RAID.
• Hands-on experience with Workforce Software configuration and integrations.

🎁 Benefits

• Competitive CAD 100k–150k salary per year.
• Fully remote work within Canada.
• Work on large-scale enterprise WFM projects.
• Exposure to advanced cloud tech and global clients.
• Growth through complex technical challenges and consulting.