Senior Yardi Application Support Analyst

📋 Description

• Own L3 and L4 escalated support cases, delivering timely resolutions
• Lead advanced troubleshooting and root-cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules
• Analyze and document user needs to recommend configuration changes or enhancements
• Collaborate with internal and external partners to ensure successful implementations and integrations
• Test new features, assist in implementations, and support training efforts
• Build Yardi reports to provide better visibility to internal and external stakeholders

🎯 Requirements

• 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity
• Knowledge of Yardi modules: Voyager 7S/8, SiteManager, RentCafe, CRM IQ
• Strong troubleshooting skills and understanding of property management workflows
• Proficient in SQL and reporting tools with a strong analytical mindset
• Comfortable analyzing system behavior and recommending improvements
• Skilled at managing support tickets and delivering outstanding service

🎁 Benefits

• 25% Rent Discount at any AIR community
• Medical, dental, vision, and life insurance with HSA/FSA
• 401(k) plan with up to 6% employer match
• Paid time off: vacation, sick time, 14 holidays
• Paid parental leave up to 16 weeks
• Tuition assistance up to 100% reimbursement for certs/licenses