Server Support Engineer - Remote

📋 Description

• Provide remote L1/L2 support via phone, email, and chat.
• Troubleshoot hardware/software incidents in enterprise environments.
• Investigate problems in Windows Server, Linux, and VMware.
• Analyze system behavior; identify causes; provide technical solutions.
• Assist customers with server configuration, installation, and administration.
• Manage and document incidents in ticketing systems.
• Collaborate with escalation teams for complex cases.

🎯 Requirements

• 2–3 years in Technical Support, Infrastructure Support, or IT Helpdesk; healthcare preferred.
• Basic knowledge of enterprise server architecture and hardware.
• Knowledge of Windows Server, Linux, or VMware.
• Experience with troubleshooting and incident management.
• Analytical thinking and problem-solving skills.
• Ability to work independently in a dynamic technical environment.
• Knowledge of virtualization concepts in healthcare technologies.
• Certifications such as CompTIA A+/Server+ or similar.