Service Account Manager / Product Advisor

📋 Description

• SAM role bridging storage tech and business outcomes.
• Strategic, global coordination across APJ for customer accounts.
• Own customer experience, drive reliability and growth.
• Lead cross-functional efforts with account teams.
• On-site Tokyo-based role with enterprise clients.
• Focus on service delivery and customer satisfaction.

🎯 Requirements

• Japanese & English fluency for executive conversations.
• 3+ years in enterprise infrastructure operations or equivalent.
• Strong relationship building with C-level stakeholders.
• Experience with storage infrastructure and ITSM tooling.
• Proactive problem solving and strategic thinking.
• Proven track record in account management or advisory roles.

🎁 Benefits

• Competitive benefits package and work-life balance perks.
• Flexible time off and wellness resources.
• Team events and inclusive culture.