Service Account Representative

📋 Description

• Oversee service delivery for assigned customer accounts, ensuring that commitments are fulfilled
• Manage the administrative and operational aspects of customer support programs, including service
• Coordinate monthly preventive maintenance visits for contracted customers, ensuring that
• Maintain regular communication with customers, key accounts, and subcontractors to provide service
• Monitor contract expiration dates, coordinate renewal activities, and participate in regular
• Track service-related costs, review purchase orders and work orders, support accounts payable and

🎯 Requirements

• A college degree, trade school qualification, or equivalent relevant professional experience.
• Three to five years of experience in field operations, dispatch, sales, administration, customer
• Exceptional telephone and interpersonal customer service skills, with the ability to anticipate
• Strong verbal and written communication skills, with the ability to interact effectively with
• Excellent working knowledge of Microsoft Outlook, Excel, and Word for scheduling, communication
• Basic understanding of financial processes and documentation, including accounts payable and

🎁 Benefits

• Competitive Compensation: Anticipated hourly pay range of $37–$48, depending on qualifications
• Paid Time Off: Starting at 13 days of paid time off annually, in addition to 10 company holidays.
• Additional Time Off: A dedicated Fun & Laughter Day Off to encourage personal well-being and
• Comprehensive Healthcare: Medical, dental, and vision insurance plans.
• Insurance Protection: Life insurance and disability coverage.
• Retirement Savings: A 401(k) retirement plan with employer matching contributions.