Service Coordinator

📋 Description

• Receive, review, and prioritize incoming service requests based on customer requirements, service
• Source qualified field technicians and vendors based on technical requirements, availability
• Confirm technician qualifications, availability, rates, and necessary equipment or tools prior to
• Communicate work order details, expectations, and scheduling requirements to assigned resources.
• Manage work orders throughout the service lifecycle, including scheduling, technician arrival
• Monitor service commitments and proactively address potential delays, scheduling conflicts, or

🎯 Requirements

• High School diploma or equivalent
• At least one year of previous customer service experience required
• Reliable internet connection and a dedicated workspace in a quiet environment suitable for focused
• Legally authorized to work in the United States without current or future employer sponsorship
• Working knowledge of Microsoft 365 applications
• One or more years of experience in dispatch, service coordination, scheduling, customer support, or

🎁 Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays