Service Delivery Consultany, Level 1 - Veracity

📋 Description

• Act as first point of contact for clients seeking tech help
• Log, triage, and manage incidents and service requests at the Service Desk
• Provide frontline support for desktop, Microsoft 365, and core infra issues
• Communicate clearly with clients during resolution
• Escalate issues per service frameworks and internal processes
• Create and maintain documentation of client environments and solutions

🎯 Requirements

• University/TAFE graduate or IT support experience
• IT help desk experience desirable
• Excellent written and verbal communication
• Interest in IT systems, cloud platforms, and infrastructure
• Customer-first, calm, proactive problem-solving
• Foundational knowledge: Microsoft 365, DNS, DHCP, Windows, Active Directory

🎁 Benefits

• Ongoing learning and development
• Career progression within Service Delivery
• Modern office with on-site parking