Service Delivery Lead

📋 Description

• Lead and motivate our Service Delivery Managers to deliver customer value.
• Work with the Head of Service Delivery to embed new processes.
• Own Incident Management and manage high-impact client escalations.
• Manage a portfolio of enterprise clients and ensure product value.
• Improve internal processes using incident and problem management.
• Build and maintain relationships with internal and external clients.

🎯 Requirements

• Proven track record building and growing service delivery teams in customer-facing roles.
• Experience owning Incident Management and reporting/tracking capabilities.
• Strong stakeholder management with internal and external clients.
• Knowledge of incident and problem management principles.
• Financial services/payments experience is a plus.

🎁 Benefits

• Free Gym Membership with Pure Gym
• EMI Share Options Scheme
• Season Ticket Loan (probation period)
• Health Shield Cash Plan
• Cycle to Work Scheme