Service Delivery Manager

📋 Description

• Implement, maintain, and optimize client benefit sites.
• Deliver high-quality service and timely issue resolution.
• Partner with product, development, and call center to meet client deliverables.
• Train clients on system features and services via demonstrations.
• Drive continuous process improvements and resolve client questions.
• Manage client site configurations and change requests.

🎯 Requirements

• Bachelor's Degree or equivalent
• 5+ years direct client-facing experience
• 2+ years project management experience
• Benefits administration platform configuration experience
• Strong technical background to configure complex systems
• Microsoft Excel proficiency (VLOOKUP, Pivot Tables)

🎁 Benefits

• Comprehensive Health Benefits
• Competitive Compensation
• Flexible Work Environment: Remote-first, office-friendly options
• Retirement Savings Plans
• Professional Development
• Supportive Culture