Service Delivery Manager

📋 Description

• Manage allocated Managed Services clients; escalation point for issues.
• Ensure opportunities, risks, and service issues are clearly communicated.
• Contribute to strategy, governance, and development of Managed Services.
• Produce and maintain the Service Delivery Plan; report to clients.
• Coordinate internal projects/workstreams (Process Ownership / CSI).
• Maintain client satisfaction and contractual obligations.

🎯 Requirements

• Experience in a Service Delivery role in managed services or tech.
• Strong ITIL knowledge and good practice.
• Experience working with clients, suppliers, and internal delivery teams.
• Ability to coordinate resources to support client outcomes.
• Knowledge of Microsoft Dynamics 365 and modern office tech.

🎁 Benefits

• Real flexibility: mix home, customer sites, and office.
• Awesome environment with a supportive, collaborative culture.
• Interesting work with not-for-profits and public sector projects.
• Great benefits: tech choices, stocked cupboards, private healthcare, training.
• Recognition and growth: Great Place to Work culture and learning.