Service Delivery Manager

📋 Description

• Own service delivery and operational performance across a portfolio of enterprise customers (10–15)
• Coordinate with technical and development teams to ensure timely data delivery in line with SLAs
• Monitor data pipelines, performance, costs, delivery schedules, uptime, and quality indicators
• Manage complete lifecycle of customer change requests from scoping to delivery and billing in
• Oversee project efficiency, margins, and profitability; partner with technical teams to address
• Build trusted customer relationships through proactive communication, reporting, and understanding

🎯 Requirements

• 5+ years in service delivery, account operations, customer operations, or similar client-facing
• Proven experience managing enterprise customers or complex portfolios with multiple stakeholders.
• Strong stakeholder management and communication; ability to translate technical concepts into
• Experience managing SLAs, KPIs, operational reporting, and service performance in customer-facing
• Strong commercial awareness; experience monitoring project efficiency, margins, costs, or
• Ability to analyze and articulate metrics such as uptime, MTTR, data quality, and data pipeline

🎁 Benefits

• Competitive compensation of €55,000–€62,000 per year.
• Fully remote working arrangement with flexibility in how and where you work.
• Opportunity to work with cutting-edge open-source technologies and tools.
• Collaborating with a self-motivated, progressive, multicultural team.
• Exposure to complex enterprise customers and large-scale data delivery operations.
• Opportunity to develop expertise across service delivery, technical operations, customer success