Service Delivery Manager

📋 Description

• Produce both customer and internal service reporting.
• Conduct regular reviews with customers.
• Handle escalations, issues, problems, and requirements.
• Oversee invoicing and financial aspects of accounts.
• Monthly forecasting of project costs and revenue.
• Ensure ISO20000 compliance and best practices.

🎯 Requirements

• 8+ years in Service Delivery Management.
• Fluency in English.
• Strong verbal and written communication skills.
• Proven experience in customer service and relationship management.
• Strong analytical abilities.
• Track record of driving revenue opportunities.

🎁 Benefits

• Quarterly profit share program.
• Flexible/remote working.
• Pension, private healthcare, life assurance.
• Wellbeing schemes: gym discounts, bike to work, mindfulness.
• 24 days holiday plus enhanced leave policies.
• Educational assistance: AWS, Microsoft, Oracle, Red Hat.