Service Delivery Manager

📋 Description

• Service Transition & Operational Readiness: support onboarding, acceptance, and transition to
• Customer Management: handle escalations, issues, risks; primary contact and trusted advisor.
• Governance: chair operational/service governance forums; drive actions and improvements.
• Operational Management: manage competing priorities between ops and project delivery.
• Supplier Management: coordinate internal/third-party delivery partners; ensure SLA/KPI alignment.
• Major Incident & Escalation Management: lead comms and restoration during incidents; coordinate

🎯 Requirements

• Service Delivery Experience: delivery of managed services in regulated environments (UK
• Security Clearance: eligible for UK SC Clearance; experience in secure environments.
• SIAM / Multi-Supplier Management: experience in SIAM or multi-supplier contexts.
• Stakeholder Management: build relationships with senior customers; present performance and risks.
• Financial Management: invoicing, forecasting, revenue and margin management.
• Cloud & Technical Awareness: supported cloud-hosted managed services; AWS/Azure experience.

🎁 Benefits

• Flexible/remote working options and strong progression opportunities.
• Competitive benefits including pension, private healthcare, life assurance, and wellbeing programs.
• Training and accreditation support (AWS, Microsoft, Oracle, Red Hat).
• Awards, diversity and inclusion initiatives, and employee wellbeing programs.