Service Delivery Manager

📋 Description

• Service Transition & Operational Readiness: onboard new services, acceptance, transition to BAU.
• Customer Management: handle escalations, issues, risks; primary contact and trusted advisor.
• Governance: chair operational/service governance forums; drive actions and improvements.
• Operational Management: manage competing priorities across support and delivery.
• Supplier Management: coordinate internal/third-party partners; ensure SLAs/KPIs.
• Major Incident & Escalation: lead customer communications and restoration during incidents.

🎯 Requirements

• Significant Service Delivery Management experience; UK Government/public sector exposure.
• Eligible for UK SC Clearance; experience in secure environments.
• SIAM / Multi-Supplier Management experience.
• Stakeholder Management with senior customers and executives.
• Financial Management experience: invoicing, forecasting, revenue, margins.
• Cloud & Technical Awareness: AWS/Azure; engage with delivery teams.

🎁 Benefits

• Flexible/remote working; supportive of work-life balance.
• Strong career progression and mentoring programs.
• Wellbeing programs; pension, healthcare, life assurance and more.
• AWS/Microsoft/Oracle/Red Hat education and accreditation support.
• Reward schemes and inclusivity initiatives.