Service Delivery Manager

📋 Description

• Develop and maintain strong relationships with key customer stakeholders, acting as the primary
• Own the production and presentation of customer-facing and internal service reports, providing
• Lead regular service and governance reviews with customers, ensuring service performance aligns
• Proactively manage escalations, service issues, risks, and customer requirements, ensuring timely
• Oversee invoicing, account profitability, and commercial performance across assigned accounts.
• Lead monthly forecasting activities for revenue and project costs, identifying risks

🎯 Requirements

• 10+ years of experience in Service Delivery Management, with a proven track record of managing
• Fluent English, both written and spoken.
• Ability to engage and influence senior business and technical stakeholders both internally and
• Excellent verbal, written, presentation, and negotiation skills.
• Strong background in customer engagement, service governance, and executive stakeholder management.
• Highly developed analytical and problem-solving capabilities with a data-driven approach to

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through Strength in Balance & Leadership
• Flexible/remote working
• Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave