Service Delivery Manager

📋 Description

• Support new service onboarding, service acceptance, transition into BAU support.
• Handle customer escalations, issues, problems, risks, and service requirements, acting as the
• Chair operational and service governance forums, driving actions, decisions and continual
• Manage competing priorities across operational support and project delivery.
• Coordinate internal and third-party delivery partners, ensuring aligned service delivery and
• Lead customer communications and service restoration activities during major incidents

🎯 Requirements

• Significant experience in Service Delivery Management including delivery of managed services within
• Eligible for UK SC Clearance, with experience operating within secure or highly regulated
• Proven ability to build trusted relationships with senior customer stakeholders and confidently
• Experience managing account financials, including invoicing, forecasting, revenue management and
• Experience supporting cloud-hosted managed services environments, ideally within AWS and/or Azure
• Strong analytical capabilities with experience producing and presenting service performance

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance &amp
• Flexible/remote working
• Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave