Service Delivery Manager

📋 Description

• Support new service onboarding, service acceptance, transition into BAU support
• Handle customer escalations, issues, problems, risks, and service requirements
• Chair operational and service governance forums
• Manage competing priorities across operational support and project delivery
• Coordinate internal and third-party delivery partners
• Lead customer communications and service restoration during major incidents

🎯 Requirements

• Significant experience in Service Delivery Management including delivery of managed services within
• Proven ability to build trusted relationships with senior customer stakeholders
• Experience managing account financials, including invoicing, forecasting, revenue management and
• Experience supporting cloud-hosted managed services environments, ideally within AWS and/or Azure
• Strong analytical capabilities with experience producing and presenting service performance reports
• Excellent verbal and written communication skills

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching
• Flexible/remote working
• Pension, Private Healthcare Cover, Life Assurance, Financial advice and Employee Discount scheme
• Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme
• Generous holiday allowance, enhanced maternity/paternity leave and special leave policies