Service Delivery Manager

📋 Description

• Serve as a trusted advisor to business and technology stakeholders, providing strategic input
• Act as a focal point for major issue and incident management, coordinating restoration activities
• Monitor the performance, availability, and operational health of mission-critical applications
• Provide end-to-end technology support across applications, computer systems, networks, storage, and
• Coordinate production deployments, infrastructure provisioning, implementation activities, testing
• Identify emerging issues, operational trends, and opportunities for improvement by analyzing

🎯 Requirements

• Typically 7–10 years of professional experience in an IT or business environment, supported by a
• Strong knowledge of IT operating processes and standards used to ensure effective service delivery
• Solid knowledge of technology support and operations practices, concepts, systems, tools
• Strong technical and/or business-functional understanding of enterprise systems and the operational
• Expert-level verbal and written communication skills, with the ability to communicate clearly with
• Advanced analytical and problem-solving capabilities, using data and operational insights to

🎁 Benefits

• Competitive salaried compensation ranging from CAD $85,500 to CAD $185,000, with the final offer
• Full-time remote work arrangement within Canada, providing flexibility to contribute from a virtual
• Potential performance-based incentives, discretionary bonuses, and additional rewards as part of
• Health insurance and other employee protection benefits, including accident and life insurance
• Retirement savings plans designed to support long-term financial wellbeing.
• Tuition reimbursement to support continued learning and professional development.