Version1

1,001-5,000 employees
127 jobs posted

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Service Delivery Manager - Dublin

Added

9 days ago

Location

🇮🇪 Dublin

Type

Full time

Salary

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Related skills

customer relationship management service management escalation management analytical skills revenue generation

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📋 Description

Produce customer and internal service reporting
Conduct regular reviews with customers
Handle escalations, issues, problems, and requirements
Oversee invoicing and financial aspects of assigned accounts
Perform monthly forecasting of project costs and revenue
Ensure ISO20000 compliance and best practices

🎯 Requirements

8+ years in Service Delivery Management
Fluency in English
Strong verbal and written communication skills
Proven experience in customer service and relationship management
Strong analytical abilities
Track record of driving revenue opportunities

🎁 Benefits

Quarterly Performance-Related Profit Share Scheme
Strong Career Progression & mentorship coaching through Strength in Balance & Leadership
Flexible/remote working
Version 1 Pension with 5% employee-matched contribution
Private Healthcare Cover
Life Assurance

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